Terms and Conditions

Information on Orders, Refunds, shipping and more!

Orders are processed and prepared during weekday business hours. Orders are shipped via Canada Post and FedEx on Tuesdays. Condition of product is not guaranteed, nor is anything relating to factory defects the responsibility of Heroes & Hobbies. Any damage incurred through shipping is the responsibility of the shipper.

All Available inventory is not listed. Please contact us if there are any questions about products/services.

Heroes & Hobbies takes great care to ensure all information is accurate however, mistakes can occur. Mistakes will be corrected as soon as possible and we will notify customers who are affected. An order may be cancelled prior to shipping if customer order is affected

We reserve the right to limit quantities. All prices and promotions are subject to change without notice.

Heroes & Hobbies ensures all items are appropriately packaged to minimize damage during transit. However, we are not held responsible or accountable for items damaged during shipping. Product condition is not guaranteed once shipped.

Refunds and exchanges are granted.

All shipping costs incurred to return/exchange item are the responsibility of the buyer. Refund will be on the item purchased plus taxes, minus any additional expense.

Trade Paperbacks/Hardcover books, board games and statues are final sale.

Will NOT accept a return on an opened and, otherwise, undamaged item

Filing a damaged item claim: Must notify Heroes and Hobbies directly, and attach photos of damaged product and describe the reason why you are returning the product. Specify whether you would like a replacement or a refund. Due to limited availability, replacements my not always be possible. In which case a refund will be issued.

Need help with any of the Above? 

Contact Us Anytime!

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